FAQ's

FAQ’s ON PAYMENT

Payment methods we accept?

We only accept PayPal.

When will you be charged?

If your card has been accepted, payment will be taken straight away. You will receive an email confirming your order has been successful.

If your card has not been accepted for payment, money will not be taken from your account and we will email you to let you know that your payment has not been accepted. Please note that not to worry at this point as there is something straightforward that can be done to fix this problem in most cases.

FAQ’s ON DELIVERY

What delivery options do you provide?

For our UK deliveries we offer a standard delivery option which takes between 2-4 working days, also we offer a next day delivery service. You will receive your items the next day between 9am and 5pm. In order for you to receive this, the order should be made before 3pm. For our International deliveries we offer a standard delivery which takes between 7-10 working days.

How much does postage and packaging cost?

For our UK deliveries we charge £3.50 for Standard Delivery and £5.00 for the next day delivery service. For Europe we charge £5.50 for Standard Delivery and £11.00 for a next day service. For International orders we charge £13.50 for a Standard Delivery Service

Where do you deliver to?

There is a list that we provide in order for you to find out which countries we deliver items to. If your country is not on our list we apologise for any inconvenience

Do I need to sign on delivery?

Yes, deliveries require a signature on receipt. If there is no-one available to sign a business card will be left.

Which delivery service will deliver my order?

The Royal mail.

What happens if I am not in for my delivery?

An email will be sent or you will be sent a text message with your delivery information and tracking code. If you are not in to receive your order the delivery service will either leave the parcel in a safe place i.e. with a neighbour, or they will leave a business card with a contact number so that you can contact them and re-arrange a time that would be suitable for you. If you have not contacted the transporter and still not received the delivery it will be returned to us. We will then try to contact you to see if you would like us to deliver the item.Any delivery which is returned to us due to failure in organising a re-delivery will end in a £5 cut from giving money back that we may give to the customer.For international orders our delivery service will attempt to deliver around 3 times. If the order is returned back to us after that the cost of the return will be taken away from the customers refund.

FAQ’s ON SIGNING UP/ MY ACCOUNT

An email will be sent or you will be sent a text message with your delivery information and tracking code. If you are not in to receive your order the delivery service will either leave the parcel in a safe place i.e. with a neighbour, or they will leave a business card with a contact number so that you can contact them and re-arrange a time that would be suitable for you. If you have not contacted the transporter and still not received the delivery it will be returned to us. We will then try to contact you to see if you would like us to deliver the item.Any delivery which is returned to us due to failure in organising a re-delivery will end in a £5 cut from giving money back that we may give to the customer.For international orders our delivery service will attempt to deliver around 3 times. If the order is returned back to us after that the cost of the return will be taken away from the customers refund.

Do I need to sign up in order to shop?

Setting up an account makes it easier for you and for us. It allows you to order without having to fill out your details every time you want to shop with us. You will receive benefits such as exclusive offers and discounts.
You can set up an account before you start shopping or alternatively you can add any items you like to the shopping bag and create an account at the checkout.

How do I change my details?

Once you have set up an account you can log into 'My Account' at anytime to change your email, password and delivery details.

FAQ’s ON ORDERS

How do I make an order?

To make an order you can look through the online shop and select the item(s) you wish to pay for. You then add the item you want to your shopping bag.
To complete the order go to the checkout area where you can pay for your item.
If you are a listed user and are logged in you will go straight to the payments section. If you are a new user you will have to register first.

How do I change or cancel my order?

If your order has already been sent off then the item(s) will have to be returned once you have received them. If the item has not been sent off you can contact us using our Enquiry Form providing all your order information. We cannot promise that your order will be changed or cancelled.

FAQ ON RETURNS

How do I return an item?

If you want to return the item that you purchased it must be in condition with our return policy and within 14 days of hen the item was brought.

You must notify us online before you make a return. You can do this by :

• Log into your account and view ‘My Orders’ to see your order history.

• Then select the relevant order you would like to return.

•  You must choose a return reason and then click on ‘Add to Return List’

• Your return will then be logged online.

•  Repack the item in the same condition it was in when received.

• Remove the Ladies Clothing Online tag found at the bottom of your delivery note. If you have lost your delivery note please send to this address: 53 Market Place, Doncaster, DN1 1NJ Add the sticker to the postage bag you are using to return the parcel.

• You then need to return the package to a Post Office counter. Remember to get hold of a record of postage from the Post Office since this will act as your proof of delivery.

EU AND REST OF WORLD CUSTOMERS:

In order to make a return please follow our returns procedure but you will have to pay for the returns cost yourself.

How do I know if you have received my return?

As soon as we receive your return we will email you to inform you. Remember to follow our returns policy with awareness and to keep the receipt from the Post Office as proof of postage.
If we have not got back to you within 10 days of you sending your item back please contact us using our enquiry form return as your enquiry reason.

When will I receive my refund?

We will process your refund within 1 week of receiving your returned package. We will send you an email to notify you that we have received it and that we are processing your refund. Please note you sure you clearly follow our returns policy. Your refund will go back in to the same account you used to make the payment with.

FAQ ON LCO

What’s the best way to contact you?

As an online retailer we would find it more effective if you contact us by email. We aim to answer all questions in the best possible way and we would like to provide the best possible service to you.

If you would like some more information on a product on our site.

We aim to provide as much information on each style as possible including product descriptions and washing instructions, style etc. However if you require more information on a product please contact us using our enquiry form and we will get back to you as soon as possible.